Disney+ appears to have had some technical errors just a few hours into its launch on Tuesday. Some users who tried to download Disney’s new streaming service received error messages on their screen that read “unable to connect.”
The message, which appears underneath Disney characters, then forces users to exit the service and to try to reconnect at a later time.
Users began reporting issues Twitter early Tuesday morning. Many said they were being shown the technical error, while others said they were having issues finding the Disney+ app in Apple’s App Store.
As of 7:00 a.m. EST, there were about 7,300 reports of problems with Disney+, according to Downdetector. Representatives from Disney did not immediately comment on the technical issues.