A 14-year-old traveling alone from Raleigh, North Carolina, to Stockholm, Sweden, was put on the wrong connecting flight headed to Germany on Sunday, according to his mother. United Airlines has issued an apology to the family.
His flight from Raleigh to Newark, New Jersey, was on United Airlines, with the intention of connecting to Sweden on Scandinavian Airlines. However, a United Airlines employee brought him to the wrong flight, and he was put on a Eurowings flight Germany instead, his mother said.
“The safety and well-being of all of our customers is our top priority, and we have been in frequent contact with the young man’s family to confirm his safety and to apologize for this issue,” Frank Benenati, a spokesman for United Airlines said.
“Once Eurowings recognized that he had boarded the wrong aircraft in Newark, the plane returned to the gate before taking off,” said Benenati. The teen was rebooked on another flight and safely reached his destination.