Dozens of stranded Sun Country Airlines passengers are unhappy after the carrier canceled their flights home from Mexico and then told them they’re on their own to find a way back. The situation happened after a blizzard forced airlines to cancel hundreds of flights at Minneapolis/St. Paul International Airport this weekend.
Among those weather-related cancellations were two Minneapolis-bound Sun Country flights that had been scheduled to depart the Mexican resort cities of Cabo San Lucas and Mazatlán. But the big problem for customers was that the flights were the last on the schedule for Sun County’s wintertime-only service from those destinations.
Once the flights were canceled, Sun Country decided it could not spare additional aircraft to fly and retrieve the stranded passengers there. The airline refunded the stranded fliers for their flights and then told them that they were on their own to book a new flight home.
“These were our last flights for the season, so we do not have another flight to re-accommodate passengers on,” Sun Country said in a message to customers, according to an account shared by a passenger to KARE 11 TV of the Twin Cities. “You will receive a full refund. Flights will need to be purchased on another carrier.’