BREAKING: L.L. Bean Ends Unlimited Lifetime Return Policy

L.L Bean will no longer accept returns on any product it has ever sold regardless of the item’s age or condition.

Executives said the decision was based on a growing number of customers abusing the satisfaction guarantee policy. Before the policy change, L.L. Bean would accept almost any return in exchange for a new unit of the same product or the most comparable product currently available. Now products only can be returned if they were purchased within the previous 12 months or have a manufacturing defect.

The retailer also has implemented a new proof-of-purchase requirement. L.L. Bean’s computer systems contain transaction records going back four years. A receipt will be necessary for items purchased more than four years earlier.

Source: L.L. Bean scraps its century-old unlimited lifetime return policy – Portland Press Herald

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